All-inclusive coverage for your copiers and printers — parts, labour, toner, consumables, and scheduled preventive maintenance under one fixed agreement. No surprise costs, no separate invoices.
The Full Service Maintenance Agreement is our most comprehensive programme. It is designed for businesses that want total cost predictability and zero administrative overhead from managing repairs.
All response times are measured from the time the service request is logged. Times apply to the Jeddah metropolitan area — regional SLAs are agreed separately.
| Issue type | Initial response | On-site arrival | Target resolution |
|---|---|---|---|
| Machine completely down | Within 2 hours | Same business day | Same or next business day |
| Degraded performance | Within 4 hours | Next business day | Within 2 business days |
| Consumable replenishment | Within 4 hours | Next business day | Next business day |
| Scheduled preventive visit | Confirmed 48h in advance | As scheduled | Same visit |
The Full Service Agreement is the right choice when print continuity is business-critical and you cannot afford unexpected machine downtime or unbudgeted repair costs.
Certified technician dispatched to your site on demand. Ideal for businesses that need responsive, flexible support without a long-term contract.
View programme → Best valueStructured yearly coverage with scheduled preventive visits and priority response — balancing cost certainty with defined service levels.
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